Privacy Policy
Effective Date: 1st July 2025
Glowhaus Beauty & Wellness (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with the General Data Protection Regulation (GDPR).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.glowhausbeautywellness.com, make a purchase, or interact with us.
1. Who We Are
Data Controller
Glowhaus Beauty & Wellness
Brentwood Essex
2. What Data We Collect
We may collect and process the following types of personal data:
Identity Data – name, date of birth (if applicable)
Contact Data – email address, billing and delivery address, phone number
Transaction Data – purchase history, payment method (payment details are processed securely by third-party providers)
Technical Data – IP address, browser type, time zone, operating system, and usage data via cookies
Marketing Data – your preferences in receiving marketing from us
3. Legal Basis for Processing (GDPR Article 6)
We process your personal data based on the following legal grounds:
Contractual necessity – to process and deliver your orders
Legal obligation – for compliance with tax, accounting, and regulatory duties
Legitimate interests – to improve our website, products, and customer service
Consent – for sending you promotional emails or marketing materials (you may withdraw consent at any time)
4. How We Use Your Information
We use your personal data to:
Fulfil orders and provide services
Communicate order confirmations and updates
Manage your customer account
Provide customer support
Send marketing communications (only with your consent)
Analyze website traffic and improve user experience
Comply with legal obligations
5. Sharing Your Data
We may share your data with:
Payment providers (e.g., Stripe, PayPal)
Delivery and logistics partners
Marketing and analytics tools (e.g., Google Analytics)
IT and website hosting providers
Regulatory bodies or law enforcement if legally required
All third-party processors are GDPR-compliant and bound by confidentiality agreements.
6. International Data Transfers
Some service providers may process your data outside the EU/UK (e.g., in the U.S.). In such cases, we ensure that appropriate safeguards are in place (e.g., Standard Contractual Clauses) to protect your data.
7. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal and accounting requirements. Typically, order and transaction data is kept for 6 years.
8. Your Rights Under GDPR
You have the right to:
Access – request a copy of your personal data
Rectify – correct inaccurate or incomplete data
Erase – request deletion of your data (“right to be forgotten”)
Restrict – limit processing under certain conditions
Object – to processing based on legitimate interests or direct marketing
Data Portability – receive your data in a structured, machine-readable format
Withdraw Consent – at any time, for marketing or where consent was the lawful basis
To exercise any of these rights, contact us at glowhausbeauty@outlook.com
You also have the right to lodge a complaint with your local Data Protection Authority.
9. Cookies
We use cookies to enhance your shopping experience, remember preferences, and gather anonymized site analytics. You can manage or disable cookies in your browser settings.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via email or website banner.
11. Contact Us
If you have any questions about this policy or your personal data, please contact us